Questions? We've got answers.
We hope we can answer your question below, but if not, feel free to reach out via the button below and we’ll get back as soon as possible.
My Myblend 3 won’t start. Why?
To start your Myblend 3, please double tap on the start button. Click fast 2 times!
The lamp is flashing PURPLE when I'm trying to start the blender. Why?
There are two built-in magnets in the container and the base that needs to be aligned for the blender to work. It is built like this because of safety issues.
To resolve this problem, simply twist the container a bit more against the base. There is a little arrow on the container that needs to point directly towards the start button.
The lamp is flashing RED while I'm trying to blend. Why?
Red flashing lights are a sign that the blades are being blocked by too many ingredients. Flip your MyBlend upside down and make sure that the blades are not being blocked. Turn your MyBlend on and slowly flip it back up again, so that all ingredients hit the blades with full speed. Make sure you have enough liquid while blending. We recommend using at least 200 ML.
Can you blend frozen fruit and ice?
Absolutely. Make sure you have enough liquid and start the blender upside down so that the blades are free, and then slowly flip it back up so the frozen ingredients hit the steel blades with full speed.
How much liquid does MyBlend hold?
The Myblend 3 blender holds 500 ML, or 19 ounces.
How many times does each charge hold for?
Each charge provides for around 10-15 delicious blends! Charge it fully for around 3 hours, or until the light switches to a firm blue light.
Do I have any warranty on my purchase?
Of course you do. All MYBLEND products comes with a one (1) year warranty.
What happens if I'm not happy with my order?
No hard feelings. If you are unhappy with your order for whatever reason, you can return it for a full refund within 30 days of receiving your order.
Can you store the MyBlend 3 blender in the fridge?
Yes, that is no problem at all. But avoid leaving it there for longer periods than 12 hours.
Keep it away from the freezer!
What material is Myblend 3 made out of?
Myblend 3 is made out of high quality, foodsafe and BPA free plastic + 304 stainless steel.
Can I bring MyBlend 3 along on an airplane?
So far we have flown many times with MyBlend blenders in our hand luggage and never ran into any issues. However, this is not something we can guarantee and ultimately it is up to the airport to decide.
To be on the safe side, we recommend using your check-in luggage.
Orders & Shipping
How much does shipping cost?
We offer climate compensated shipping for a flat fee of €7 within the EU and £6 in the UK. Free shipping on all orders over €60 / £49.
When will I receive my order?
Orders are typically delivered within 1-3 business days. In some cases, deliveries may take longer due to extra safety precautions in our fulfillment center and carrier transportation delays.
Please be assured that our team is working hard to get your order to you as quickly as possible.
How do I cancel my order?
Depending on the status of your order, we may not be able to cancel it. In order to best assist with your request, we recommend reaching out to us directly for immediate assistance.
If we are unable to cancel your order, we can always walk you through our easy returns process.
Can I change the color of what I just bought?
Once your order has been submitted successfully, the order goes almost immediately to processing and then it’s sent to the warehouse to ship it out. To get your order to you as fast as possible, no changes can be made at this stage. Please contact us immediately to change the order.
Where do you ship from?
All of our orders are shipped from our warehouse in Norrkoping, SWEDEN.
Do you ship internationally?
Absolutely. We ship to the whole of the EU from our warehouse in Sweden!
Will I have to pay tax for customs on my order?
When a package ships internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges are typically due once the package arrives in the destination country.
You are responsible of paying these extra costs.
Please contact your local customs office to find out if you may be subject to additional taxes.
Returns & Exchanges
What is the Myblend return policy?
At Myblend we like to keep things simple, so you can return any of our products within 30 days of receiving them for a refund if you’re not entirely satisfied.
What’s the status of my return?
Returns may take longer depending on what shipping carrier you are using to ship it back to us. We recommend using a service that provides a tracking #. Once the return has reached our warehouse, please allow up to 5 business days for the return to be processed.
When will I receive my refund?
Please allow up to 5 business days for the return to be processed once we receive it. We’ll refund the full price of the product including any taxes that you were charged (excluding all applicable shipping costs) upon receiving the product. For international orders please note that we do not offer refunds for any extra customs, duties or additional fees that may apply to your order.
Will I be responsible for paying return shipment & costs?
Yes, you will be responsible for paying your own shipping costs to return your item. Shipping costs are non refundable unless the product is defective.
I forgot to pick up my package from the postal office and it got returned. What should I do?
Please reach out to our customer support team for further assistance. We reserve the right to charge you as a customer EUR 20 for our incurred costs for return shipping and handling costs.
Are you open for wholesale inquiries? If so, who should I contact?
Yes, please reach out to firstname.lastname@example.org and he'll take it from there!
I would like to be an ambassador for Myblend, where can I apply?
We’re honoured that you would like to join our family. Please introduce yourself to our influencer team over at email@example.com and they will get back to you!