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Please be assured that our team is working hard to get your order to you as quickly as possible. We apologize for any inconvenience and greatly appreciate your patience.Returns policy
To be eligible for a refund, your items must be unused and in the same condition that you received it.
If your item is used and it’s protected by our Happiness Guarantee, please contact our customer support team here and they’ll help you out!
For all packages that are not redeemed, We reserve the right to charge you as a customer EUR 20 for our incurred costs for return shipping and handling costs.
You will be responsible for paying for your own shipping costs to return your item. Shipping costs are non refundable unless the product is defective. If you receive a refund, the cost of return shipping will be deducted from your refund.
When shipping back the product, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.
Next, contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund, please get in contact with our customer support team here.
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